How long will my delivery take?
Delivery times vary depending on your chosen shipping method. View all our shipping methods on our Shipping Information page.
If you have already placed your order, you can track your delivery on our Order Tracking page, or by signing into your Account
When will I get my refund?
Refunds can take up to 3-5 working days to appear on your statement, although it is usually much quicker. We’ll always refund back to the card that you paid with.
Can I cancel my order?
Once your order is placed, we aren’t able to cancel. If you have made a mistake, we will attempt to cancel the delivery once the order is dispatched, as well as refund you. You can then continue to place a new order.
Can I change my order?
Once your order has been placed, we are not able to make any changes to it.
Are Pavos candles safe to use?
Yes, you can be reassured that numerous independent and authenticated studies have confirmed that candles are safe to use when burned following manufacturer instructions.
How can I avoid my jar blackening?
To avoid soot deposits on your candle, trim the wick of your candle before each new use (using a wick trimmer). If there is soot on the glass of your candle, you can clean it with damp paper towels
How can I reduce the size of the flame?
To avoid large flames on your candle, trim the wick of your candle before each new use (using a wick trimmer).
For wood wick candles, extinguish your candle, wait until it has cooled down and the wax is completely solidified. Using your fingertips, break off the top of the wick gently.
Can I reuse my empty jar?
If you wish, you can reuse your jar once it is empty. It can be used for a variety of reasons, but should not be used as a candle again, or for storing any food items.
