Contact
Write to us. A person answers.
Pavos is founder-run — the person who poured your candle is usually the one replying. We answer every message within 1–2 business days; faster on weekdays, slower on weekends.
The studio is listening.
Ways to reach us
The Studio
Pune, India
Where everything is poured, labelled, and packed.
Order support
Something wrong with an order?
If it arrived damaged, take a video while unboxing — the outer package, the candle, the packing slip — and write to support@pavos.in within 48 hours of delivery with your order number. We’ll make it right — a replacement or a refund, whichever the situation calls for.
The note
Or leave a note here.
Same inbox, same person — this just saves you opening your mail app.
Not sure which candle? Tell us your room and your hour — recommendations are our favourite messages.
Or let the quiz decide