The practical part
Shipping & Returns.
Every Pavos candle is hand-poured in small batches at our Pune studio — looked at, packed, and sent off by an actual human. We love that. It also means a few things are worth knowing before your order lands.
Shipping
Processing time.
Orders are processed within 1–3 business days of being placed. During launches, festival weeks, or limited drops, this can stretch to 5–7 business days — we’ll always flag it on the product page or at checkout if so.
Delivery timelines, within India.
Once dispatched, your order should reach you in:
Metro cities
3–5business days
Tier 2 & 3 cities
5–8business days
Remote locations
7–10business days
These are estimates from our courier partners, not guarantees. Monsoon, weather delays, and festival rushes can occasionally push timelines out — that part is outside our hands.
Shipping charges.
Prepaid orders above ₹1,500
Free
Prepaid orders below ₹1,500
₹99flat
Cash on Delivery
Available on orders up to ₹3,000
+ ₹50handling
Tracking.
You’ll get a tracking link by email and WhatsApp within 24 hours of dispatch. If you don’t see one, check your spam folder first — then write to us.
A note on hot weather.
Wax is sensitive to heat. In peak summer, your candle may arrive slightly soft, or with a marbled surface — this is purely cosmetic, and rights itself once the candle cools and sets. It doesn’t affect how the candle burns or smells.
If your candle arrives genuinely melted or misshapen beyond repair, that’s on us — here’s what to do.
A soft jar in June is the season, not a flaw.
International shipping.
We currently ship internationally on a request basis. Write to us at support@pavos.in with your address and what you’d like to order, and we’ll share a quote.
Returns & refunds
What we can take back — and what we can’t.
Because our candles are hand-poured, scented, and meant to live in your home, returns are limited. Here is exactly where we stand:
We can take back: items damaged in transit, wrong items delivered, and manufacturing defects — a missing wick, a jar cracked before use.
We can’t take back: used or partially burned candles; sale, clearance, or limited-edition items; customised orders; and items returned without original packaging.
One thing we’re honest about: we don’t accept returns on the basis of scent preference. Scent is deeply personal — what reads as “too sweet” to one person reads as “perfect” to another. We describe every candle as truthfully as we can on its page; please read the notes before ordering, and write to us any time you’d like a recommendation.
How to request a return.
For eligible returns, write to support@pavos.in within 7 days of delivery with your order number and the reason for return. Once approved, we’ll share return shipping instructions.
Return shipping costs are borne by you, unless the return is due to our error — damaged, defective, or wrong item.
The item must reach us in its original, unused condition with all packaging intact.
Once received and inspected, refunds are processed within 5–7 business days to your original payment method.
If your order arrives damaged.
We pack carefully, but couriers are couriers. If something arrives broken:
1 — Take video while unpacking — the outer package, the damaged product, and the packing slip.
2 — Email it to support@pavos.in with your order number and the subject line “Damaged Order – [Your Order #]”.
3 — We’ll reply within 2 business days with a replacement or refund.
Claims raised after 48 hours of delivery can’t be processed — so please check your order soon after it arrives.
Cancellations.
Orders can be cancelled for a full refund until they’re dispatched. Once dispatched, our standard returns policy applies.
Got a question?
Write to support@pavos.in or DM @pavos.shop — we reply within 1–2 business days.
